At KLR Productions, we strive to provide our customers with the highest quality apparel. However, we understand that there may be instances where a return is necessary. This page will guide you through our refund policy, ensuring a smooth and transparent process.
30-Day Return Policy
Our refund policy allows you to request a return within 30 days of receiving your item. Please note that we only accept returns for products that are faulty or damaged. We do not accept returns for change of mind.
Eligibility for a Return
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all tags attached.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
Initiating a Return
If you wish to initiate a return, please contact us at email@example.com. We will guide you through the process and provide you with a return shipping label and instructions on where to send the package. Please note that we do not accept returns without prior authorization.
Damages and Issues
Upon receiving your order, we kindly ask you to inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions and Non-Returnable Items
There are certain items that cannot be returned:
- Perishable goods, such as food, flowers, or plants.
- Custom products, including special orders or personalized items.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you have any questions or concerns regarding the return eligibility of a specific item, please reach out to us for clarification.
If you wish to exchange an item, we recommend returning the original item first. Once the return is accepted, you can make a separate purchase for the desired item. This ensures a faster and more efficient process.
Once we receive and inspect your return, we will notify you of the refund status. If the refund is approved, it will be automatically processed to your original payment method. Please note that the processing time for refunds may vary depending on your bank or credit card company.
Thank you for taking the time to familiarize yourself with our refund policy. If you have any further questions or require assistance, please do not hesitate to contact us at firstname.lastname@example.org